Refund Policy
How cancellation, billing, and refund questions should be routed for review.
Before payment
Ask for current flower subscription, bouquet catering, or floristry class terms before completing any purchase or agreement.
Send details
Include your name, contact details, purchase context, and the outcome you are requesting.
Desk review
Staff review the request against the agreement, flower arrangement status, and any event or third-party fee conditions.
Written reply
The desk replies with the available option or the reason a custom floral order or completed floristry session cannot be refunded.
Billing support
Email: [email protected] · Phone: 09 303 0339
Open Contact Page