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+61893612844Last updated: January 1, 2026 · Effective: January 1, 2026
This Privacy Policy describes how WatchFix Studio ("WatchFix," "we," "us," or "our") collects, uses, and protects personal information provided through this website or in connection with watch repair requests, diagnostics, and service bookings.
We collect information that you voluntarily provide when using our watch repair services. This may include your name, contact details such as email address and phone number, and any information you submit when requesting a repair or diagnostic check for your watch. If you send a watch for inspection or service, we may also record basic details about the item such as brand, model type, condition, and repair history as described by you.
We may also collect limited technical information automatically when you use our website, such as basic device data and general usage patterns. This information is used only to improve site performance and service experience. We do not collect payment card details directly, as any payments are handled through external secure processing systems.
We use your information to process watch repair requests, provide diagnostic assessments, communicate about repair status, and deliver completed services. We may also use your information to answer questions about service options such as battery replacement, movement repair, cleaning, polishing, or restoration.
In addition, we use collected information to improve our repair process, manage service workflows, and ensure better communication with customers. We do not use your personal information for unrelated marketing purposes or share it with external advertisers.
We process personal data based on your request for watch repair services and the necessity to perform those services. In some cases, processing is based on your consent, especially when you choose to receive updates or additional information. We may also process limited data to operate and improve our business services.
We retain customer information for as long as needed to complete watch repair services and maintain service history. This allows us to track previous repairs and provide better diagnostics in the future if needed. After services are completed, data may be stored for a limited period to support customer support or warranty-related communication.
When data is no longer required, it is securely removed or anonymised. You may request deletion of your personal data unless we are required to retain it for operational or legal service purposes.
You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, or request deletion of your data where applicable. You may also request limitations on how your information is used for service communication purposes.
We aim to ensure transparency in how your data is handled, especially in relation to watch repair history, service records, and communication logs.
We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. This includes secure storage of service records and limited access to customer data within our repair workflow. While no system is completely secure, we continuously improve our safeguards to protect customer information.
Our website may include references to external resources or services related to watch care or maintenance. We are not responsible for the privacy practices of external websites and encourage users to review their policies independently.
This Privacy Policy may be updated periodically to reflect changes in our watch repair services or operational practices. Updates will apply from the moment they are published, and continued use of our services means acceptance of the updated policy.
If you have questions about how your information is used in relation to watch repair services, you may contact our support team for assistance.